Shipping policy

SHIPPING POLICY

Last updated: 21 September 2026

How long it takes

We dispatch orders within 1–3 working days. Delivery then takes 10–15 working days. Every order is tracked, and we'll email your tracking link as soon as it's on its way.

Many of our pieces come directly from our makers and suppliers overseas, which is why delivery takes a little longer than next-day. Where an item has a different delivery time, we'll say so on its product page.

What it costs

  • UK: standard tracked delivery £4.99, free on qualifying orders. The exact cost is shown at checkout before you pay.
  • EU: £14.99
  • Rest of world (selected countries): £23.99

VAT and import charges

For UK orders, prices include VAT and any import charges are already paid. You won't be asked to pay anything on delivery.

Orders outside the UK may be subject to local import taxes or duties, charged by the destination country.

If something goes wrong

If your tracking hasn't updated for 7 working days, or your parcel arrives damaged, email comms@marriton.com with your order number and we'll sort it out.

Please check your delivery address carefully at checkout. We can change it before dispatch, but not once a parcel is on its way.

MORE DETAILS BELOW:

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1. Where We Deliver

We currently deliver orders to customers throughout the United Kingdom.

2. Order Processing

Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been authorised.

During particularly busy periods, public holidays or circumstances affecting fulfilment, processing may occasionally take longer.

3. Dispatch

Marriton works with third-party warehousing, fulfilment and logistics partners to process and dispatch orders.

Depending on the product and available inventory, your order may be dispatched from an EU warehouse or from China.

The dispatch location can therefore vary between products and orders.

The name or branding of a manufacturer, supplier, warehouse or fulfilment partner may appear on the parcel or delivery documentation.

4. Estimated Delivery Time

After dispatch, delivery is generally estimated at 5–15 business days.

Please note that delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times can vary depending on factors including:

  • the delivery destination;

  • carrier operations;

  • customs processing;

  • the dispatch location;

  • seasonal demand;

  • public holidays;

  • weather;

  • operational disruption; and

  • other circumstances outside our reasonable control.

We will take reasonable steps to assist where an order experiences an unexpected or significant delay.

Your statutory rights are not affected by these delivery estimates.

5. Multiple Parcels

If your order contains several products, the products may be dispatched separately.

This means you may receive:

  • more than one parcel;

  • different tracking numbers; and

  • deliveries on different dates.

You will not normally be charged additional delivery fees simply because your order is split into multiple parcels.

6. Tracking

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Tracking information is provided by the relevant carrier and may take some time to update after dispatch.

7. Delivery Information

Please ensure that the name, delivery address, postcode and other delivery information you provide are complete and accurate.

If incorrect or incomplete delivery information is provided, this may result in delays or unsuccessful delivery.

We will make reasonable efforts to assist in resolving delivery issues where possible.

8. Import Duties and Charges

For standard UK orders, Marriton will cover import duties and similar import charges that Marriton is responsible for paying in connection with fulfilment.

You should not normally be required to pay a separate import-duty charge simply to receive a standard Marriton order.

Any delivery charges that you are required to pay will be displayed before you complete your purchase.

9. Delayed, Lost or Damaged Orders

If your order appears to be significantly delayed, lost or arrives damaged, please contact us as soon as reasonably possible at:

comms@marriton.com

Please provide your order number and relevant details so that we can investigate the issue.

Where appropriate, we will work with the relevant carrier, warehouse or fulfilment provider to resolve the matter.

10. Contact

For questions about delivery, please contact:

Email: comms@marriton.com
Telephone: +44 7842 746918

MARRITON LTD
29 Churston Close
Newcastle-under-Lyme
ST5 4LP
United Kingdom